FAQ's

♥ Do you edit my items? ♥

No, all items on this website are either un-editable (flattened files), or edited by you using Adobe Reader.

However, I spend alot of time on my Etsy store editing my files for customers, or creating custom orders, so if you have something specific in mind, or you would just like me to edit something for you and send the flattened files to your email, please head on over and contact me via Etsy!

♥ Do you print my items? ♥

Nope! Penny Lane Stationery offers an Instant Download, high resolution JPG and PDF file of your purchase, which allows you to source the most cost efficient printing and save on labour costs as you "Do It Yourself".

♥ Editable PDF's ♥

If your item is an Editable PDF file then you will need Adobe Reader installed on your computer, which is a free software available here:
Editing the files is as simple as opening, typing into the blue boxes (the blue boxes will not be on the final print out) and either selecting save if you are having the files printed professionally, or print if you are printing at home.
Each editable PDF will also include a detailed instruction manual.

♥ Printing Advice ♥

- Printing at home: Select "Actual Size" not scale to fit. Select "Best/High" print quality. For coloured files use bright white paper/card. For black text only (such as the favor tags) you can use any type of coloured card.

- Printing in-store: Use a thumb drive to take the files into the printing shop and they will print for you.

- Online Printing service or using a Photo-Lab: For using as an E-Vite or using a photo-lab to print you will need to convert your file to a JPG. When uploading to online printers, some will accept PDF files which will work fine, but others your text will disappear due to restrictions used by some Online softwares on Embedded Fonts. 

To convert to a JPG to solve these issues, once you have completed the customisation use a free Online Conversion website such as:

 https://smallpdf.com/pdf-to-jpg

Conversion is quick and free and your file will remain high quality 300DPI.

♥ Types of Files ♥

Editable PDF files will only include the PDF file.
Instant downloads that are non-editable will also include a JPG.
JPG (Best for Online use)
PDF (Best for Printing)

♥ Where are my files? ♥

Your files will be made available instantly after your purchase and a link for download also sent to your email address.
Please ensure that you include a valid, correctly spelt and accessible email address with your order. If your files are not showing up in your main folder, please check your "Junk" folder, and add us to your Contact List to ensure we stay visible!
If you are still having trouble finding your files, then please contact me via the "Contact Us" form and I will send them to you directly via email.

♥ Can I access my files via a Phone/Tablet ♥

I do not recommend accessing the files on a Phone or Tablet.
Using a Laptop or Desktop computer is best.
You cannot edit PDF files on Phones or Tablets. You will need a desktop computer or Laptop.

♥ Refunds ♥

If for any reason you are unhappy with your purchase and any issues cannot be resolved with customer support, full refunds are available within 30 days of purchase.

♥ Commercial Use ♥

 All Penny Lane Stationery's products are licensed for personal use only. Any items included may not be copied, distributed, altered or resold in any form or fashion.

For collaborations please contact me using the "Contact Us" form in the menu bar.